The communication assertion is based on a positive personal attitude at the time of relating to others and to express opinions and ratings avoiding disqualification, reproofs and confrontations. This shows that assertive communication is the proper way to interact with people.
One of the keys to establishing good personal and professional relationships
Assertive communication is created when a message is expressed in which words and gestures convey clarity and, at the same time, an attitude of empathy with the interlocutor. In other words, it’s about communicating one’s ideas sincerely, creating a positive and conflict-free atmosphere.
For assertive communication to be possible, it is necessary to control emotions, in order to avoid both aggressive and submissive or passive attitudes. In this sense, aggressiveness in communication is a source of conflicts, just as a submissive attitude is harmful, for example, submissive communication would be giving reason to the other and not defending your own position in order to avoid a possible verbal confrontation.
The usefulness of assertive communication
When we communicate, we have a specific objective in mind, for example, convincing our interlocutor, giving an order to a subordinate or suggesting an idea to a group of friends. Assertiveness is useful in any communication circumstance. This shows when we take into account all the negative aspects related to non-assertive communication.
Assertive communication must be understood as a tool that allows optimizing human relations . In this line of thought , communication specialists consider that assertiveness depends largely on the emotional intelligence of each individual .
Assertive communication and power relations
Between two friends or two co-workers, assertive communication should be a common norm, as in this type of relationship there is no individual who has a superior characteristic to the other, but both are on the same level of equality . However, in relationships between a boss and a subordinate, assertive communication can be misinterpreted or even a source of conflict.
In power relations, the people involved are not on an equal level and this circumstance makes assertive communication difficult. The most common in most cases is the subordinate not telling the boss what he really thinks.